Whether you are an owner, manager, wait staff captain, or anywhere in hospitality, bringing in the Becoming EPIC practice can lead to profound new connections with staff and guests. Interpersonal communication and intrapersonal grounding through the EPIC practice allows hospitality teams to unlock deeper experiences with guests, benefitting everyone, from the community to vendors to investors.
Actionable Goals
Increase Intrapersonal Development by becoming Emotionally Powerful: Team members will learn to name and identify specific emotions, allowing them to gain strategies to manage in any service context. By then cultivating and creating desired emotional states, your team can succeed in any of the rapidly changing environments inherent to hospitality.
Improve Interpersonal Team Communication through becoming Internally Connected: Team members will align their actions with their core values and learn to identify those in others, improving empathy across the board. This leads directly to an ability to walk in the shoes of anyone on their team. As team members build true empathy for each other, they anticipate each other’s needs more readily and increase their ability to listen.
Cultivate Better Guest Experiences: Through EPIC, team members are better equipped to truly be there for every guest. By increasing their own emotional intelligence and awareness of others, team members can better understand each and every guest. Through this awareness, hospitality outcomes improve and business improves as a result.